Welcome to Himahi Jewellery! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.

Website: https://himahijewellery.com/

By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular type of data processing, we will obtain that consent.

1. Information We Collect

We may collect the following types of information when you browse our website, place an order, create an account, or contact us:

• Personal details: Your name, email address, and mobile number.
• Order information: Products purchased, order history, and transaction-related details.
• Address information: Billing address, shipping address, and delivery details.
• Payment information: Relevant payment status and transaction references provided by our payment provider.
• Technical information: IP address, browser type, device information, website activity, and cookie data, where collected.
• Communication details: Information you provide when contacting us for support, returns, or complaints.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and confirm your orders.
• To arrange packaging, shipping, and delivery.
• To send order confirmations and delivery updates.
• To respond to customer enquiries and complaints.
• To manage returns, cancellations, and refunds.
• To maintain customer accounts and shopping cart functionality.
• To improve our website, products, and shopping experience.
• To detect and prevent fraud, misuse, and unauthorised activity.
• To comply with applicable legal and regulatory requirements.
• To send promotional messages where legally permitted and, where required, with your consent.

3. Payment Security

Payments made through our website may be processed by third-party payment service providers, including Razorpay, where enabled. Your payment may be subject to the provider's terms, privacy policy, and security procedures.

We do not intend to store your complete debit card or credit card details, UPI PIN, banking password, or other confidential payment authentication credentials on our website. We may receive transaction references and payment status information to manage your order.

Please never share your UPI PIN, OTP, or banking password with anyone claiming to represent Himahi Jewellery.

4. Sharing of Personal Information

We do not sell your personal information. We may share the information necessary to provide our services with the following parties:

• Payment providers: To process and verify payments.
• Courier and shipping partners: To deliver your orders.
• Website and hosting providers: To operate and maintain our online store.
• Technical service providers: To maintain website security and functionality.
• Legal authorities: Where disclosure is required by applicable law or a lawful order.

We share only the information reasonably necessary for the relevant purpose, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, maintain sessions, and understand website usage.

These technologies may help us to:

• Remember products added to your shopping cart.
• Keep your shopping session active.
• Improve website performance and usability.
• Understand website traffic, where analytics tools are enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect checkout, account login, or other website functions. Where required, we will seek consent before using non-essential cookies.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online service or electronic storage method can guarantee absolute security. We therefore cannot guarantee that information transmitted over the internet will always be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may be able to request access to your personal information, correction of inaccurate details, deletion of eligible information, or withdrawal of consent where processing is based on consent.

You can contact us using the details provided below to make a privacy-related request. We may need to verify your identity before acting on the request.

Certain records may need to be retained to meet legal, accounting, tax, or other regulatory obligations.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers and courier services. These services may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before sharing information with them.

10. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children. We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised policy will be published on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: